Returns & Refunds Policy
You have the right to return your order within 14 days after receiving your goods for your online purchases. You must notify us of your return within this period. Refunds and exchanges will only be given on items returned within 14 days of receipt of the order.
Return Conditions
• Items must be returned within 14 days of delivery.
• Products must be unused, unwashed, undamaged and with original tags attached.
Return Process
To return an item, please contact us at info@alkebulan.com to inform us of your wish to return your order along with your order number. You are responsible for return shipping costs unless the item is faulty.
1. Notify us of your cancellation
2. Pack items securely in original packaging if possible
3. Include your order number inside the package
4. Send to: Suite 18, Alkebulan Clothing. 63-65 Woodside Road, Amersham, Buckinghamshire HP6 6AA, United Kingdom
5. We recommend using a tracked service and keeping proof of postage
Faulty Items / Damaged in Transit
If goods are faulty or damaged during shipping, please notify us within 14 days of delivery along with photographic evidence and description of the damage. We will replace or refund the item at our discretion. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages.
Refund Method
Refunds will be issued to the original payment method within 7–14 business days of receipt and approval of the return. Shipping fees are non-refundable. Items bought at a discounted price will be refunded in full via store/online credit.
Exclusions
Some promotional items may be non-returnable. If so, this will be clearly communicated at purchase.